Privacy policy
Data Privacy
We are a member of Absa Group which operates globally, and we are committed to maintain the privacy and security of customers' personal data collection, processed, and shared by us, whether in hard copy or electronic form.
Personal data is defined as information that allows us to identify you as a natural person or, where applicable, as a corporate entity (such as a company or trust).
We collect and process personal information from you and share it with:
To the extent that the laws of Kenya permit or if you are a resident of the European Union or United Kingdom, you have the following rights regarding your personal information:
If you have a complaint relating to the protection of your personal information, including the way in which we collected or processed it, please contact us. If you believe that your complaint has not been dealt with satisfactorily, you may lodge a complaint with the Data Protection Commissioner.
By agreeing to these terms and conditions, you agree that the personal information that you have provided is accurate and complete to the best of your knowledge and you consent to the Absa Life Assurance Kenya and Absa Group processing your personal data for this purpose. You also voluntarily provide informed consent for the processing of your special personal information as supplied on the website, solely for the purposes of the services and/or products that you are applying for.
Financial crime, international sanctions, and prohibited business activity
As a member of the Absa Group, we operate controls, and safeguards relating to international sanctions, the detection and prevention of financial crime, and prohibited business activity both within and outside Kenya which may delay or prevent us from providing our products and services to you or require us to terminate this Agreement and our agreements for particular products and services (subject to any restrictions imposed by law) without prior notice to you.
You agree to provide information and documents about yourself and about your banking transactions (including underlying commercial transactions) reasonably required to assist us in operating the controls and safeguards.
You accept that to make some payments and effect transactions, the details of the payments/transactions may be sent to third parties. There it could be accessible to regulators and authorities in connection with their legitimate duties. As a result, your transaction may be delayed, and/or the Bank may not be in a position to give effect to the transaction. The Bank will not be responsible for any loss or damages that you may suffer as a result of these checks or by the Bank ending the relationship. This includes any loss of profits or savings that you would otherwise have expected to make.
Download the privacy policy as a PDF.